Terms of service
Terms of Service
1. Company Information
The store fittonia.care is operated by Fittonia SpA, Tax ID (RUT) 77.886.275-1, with registered address at Av. Providencia 1208, Office 1603, Metropolitan Region, Chile.
For questions regarding products, purchases, deliveries, or after-sales requests, please contact us at hola@fittonia.care.
2. Purchases Through Our Store
These terms govern purchases made through fittonia.care for delivery within Chile. Browsing the website does not create any obligation to purchase.
Before completing payment, you will be able to review the selected products, quantities, prices, shipping costs, and delivery information. Please make sure that the information you provide is accurate and notify us of any errors as soon as possible.
The characteristics, contents, directions for use, and warnings for each product are provided on the corresponding product page and product label.
3. Prices and Payments
Prices for purchases within Chile are expressed in Chilean pesos and include applicable taxes. Shipping costs are shown separately before you complete your purchase.
You may pay using the payment methods available at checkout. Promotions apply according to the conditions and validity period stated for each promotion.
We will honor the prices and conditions applicable to your purchase. Any subsequent changes made to the website will not affect orders that have already been placed.
4. Order Confirmation
We will send written confirmation to the email address you provide, including the details of your order and its applicable conditions. Please retain this email as proof of your purchase.
If you notice any discrepancy between your purchase and the confirmation received, please contact us so that we can resolve it.
5. Availability and Pre-Orders
Products available for pre-order will be identified accordingly. A pre-order allows you to purchase a product before it is available for immediate shipment.
The applicable delivery timeframe will be communicated before payment and will form part of the conditions of your order.
You may cancel a pre-order before shipment by contacting contact@fittonia.care and receive a full refund for the cancelled order, including shipping costs.
If we are unable to meet the stated delivery timeframe or deliver a purchased product, we will contact you to offer a solution. You may expressly accept a new delivery date or cancel your order and receive the corresponding refund.
6. Shipping and Delivery
Shipping coverage, costs, and delivery timeframes are provided before you complete your purchase. Additional conditions are set out in our Shipping Policy.
If an issue occurs with your delivery, please contact us so that we can assist you. The involvement of a shipping carrier does not remove our obligations toward you.
7. Returns and Statutory Warranty
Requests concerning withdrawal, returns, cancellations, and statutory warranty rights are handled in accordance with our Returns and Refunds Policy and Chilean law.
These terms do not limit or exclude any statutory consumer rights.
8. Use of Products
Use the products in accordance with the directions and warnings provided on their labels. Our products are cosmetics and are not offered as medical treatments.
9. Privacy
The processing of personal data is described in our Privacy Policy, available on this website. For questions regarding your personal data, contact us at hola@fittonia.care.
10. Updates and Applicable Law
We may update these terms for future purchases. Each order will be governed by the terms in effect at the time the order is placed.
Purchases delivered within Chile are governed by Chilean law. Your rights to seek assistance from SERNAC and to bring claims before the competent courts in accordance with applicable law remain unaffected.
Last updated: October 2, 2026.
